VOL. 01 · ISSUE 05 Monday, May 18, 2026
A NEWSLETTER FROM PERTHIRTYSIX
The Nine Thirty-Six
A letter from the two of us, most Mondays.

A LETTER FROM

Shri

One of my pet peeves around statistics is the idea that “numbers don’t lie.” Numbers are like words. They can be fabricated, taken out of context, oversimplify a complex situation, or mislead an audience in any number of ways.

A few months ago, the White House shared this tweet:

A tweet from the White House showing a bar chart of U.S. steel production. The y-axis starts at 80.2 million tonnes, making a change from 80.8 Mt in 2024 to 81.8 Mt in 2025 — about a 1% increase — visually look like the bar doubled in height.

The y-axis starts at 80.2 Mt, so a 1% bump looks like a 100% one.

The underlying numbers don’t outright “lie” here (i.e. they’re not fabricated), but the story is clearly misleading. The y-axis shows a change from 80.8 Mt of steel production in 2024 to 81.8 in 2025, roughly a 1% increase. The y-axis starting at 80.2 Mt makes it look like steel production has doubled between the two years.

This is enough to raise a red flag. A 1% increase being masked as a 100% increase with simple axis truncation makes it hard to trust any stronger claim that “American steel is BACK.” But it’s a good exercise to try to get a fuller picture of the story.

To get a more complete picture of the data, I:

  • Pulled more years of data.
  • Pulled in data from other countries to show the U.S.’s share of steel production in a global context.
  • Set the y-axis to start at 0. Is 0 steel production a meaningful baseline? Reasonable people may disagree that this is the best approach. I personally think bar charts should measure magnitudes and generally always start at 0, and other chart types like line charts are better suited for axis truncation. Another valid approach here would be a bar chart measuring difference from some average value.
A redesigned chart of global steel production over the past decade with the y-axis starting at zero and other major producers added for context. U.S. steel production in 2025 sits at roughly the same level as 2023, and the U.S. share of global production has been stable for the past ten years.

Same data. More years, more countries, axis at zero.

This paints a much clearer story. The 2025 level of steel production is ostensibly the same as it was in 2023, and the level of U.S. steel production relative to the rest of the world has remained stable for the past 10 years. While this version of the chart doesn’t explain every peak and valley, like the obvious dip during the 2020 pandemic, it provides us with enough baseline truth to have a more honest conversation.

For a more detailed breakdown on how charts can be misleading, I’d highly recommend checking out FlowingData’s Defense Against Dishonest Charts.

— Shri


A LETTER FROM

Rob

It has surprised me as much as anyone, but the hot new data vis I keep coming back to in 2026 is…tables.

When it comes to good data vis, I always want to do three things: inform, inspire, and delight. Tables have always scored highly on the inform axis. Their layout is universally understood — a row for each entity of data, and columns for each attribute of that entity.

It’s the inspiration and delight they tend to fall short on. And the root cause of that is that tables have poor scanability. You can look for a particular data point and retrieve an exact value, but to get a sense of how the data ebbs and flows you have to assemble that picture yourself in your head. So let’s take a baseline table, and augment it with data vis indicators to improve the reader’s ability to intuit the full array of data at a glance.

Below is some of my recent work re-designing dashboards for a B2B company. Dashboard design isn’t everyone’s cup of tea, but I can happily think all day about different ways to present data, always coming back to how to best inform, inspire, and delight.

SLA Overview

BEFORE

The original SLA overview dashboard: three colored donut charts for response, handle, and close time distribution; a multi-line chart of average SLA times over time; and two stacked bar charts of platform-level SLA distribution.

AFTER

The redesigned SLA overview: each of the three time distributions is now a table with range, count, percent, and an inline distribution bar. Below sit three small sparkline trends with median and P80 markers, and three platform breakdowns rendered as small bar histograms.

The three donuts at the top of the dashboard become three mini tables, augmented with mini horizontal bar charts for scannability. This rework also featured keeping a consistent three-column breakdown across the full dashboard for three different categories of support work (response, handle, and close times) to help cognitive ease. The line chart that used to show all three becomes three different line charts, and now we can separate out median and p90 times.

Performance Factors

BEFORE

The original performance factors dashboard: four KPI cards across the top, then four horizontal bar charts comparing CSAT scores across response time, wait time, message volume, and resolution time buckets.

AFTER

The redesigned performance factors view: each factor is a table with category, an inline distribution bar, a score, a colored delta showing change, and an N column. Each section header carries a one-line correlation insight, like 'slower responses are correlated with higher CSAT.'

The horizontal bar charts become tables with mini bar charts. This also lets us add a delta column showing the difference from the overall average within each subcategory.

Actions & Support

BEFORE

The original actions and support dashboard: an action volume line chart at the top, then a grid of small cards — agent performance bar chart, platform distribution donut, CSAT donut, response time histogram, and handle time histogram.

AFTER

The redesigned actions and support view: a single action volume trend line, two heatmaps showing action volume by hour of day and day of week, a deflection-by-source table with inline funnel bars per stage, and a ranked table of topics requiring attention with color-coded scores.

Coloring tables is a really easy way to improve scannability, whether in pure heatmap form or by highlighting specific rows or data cells worth a look, as in the Topics Requiring Attention table.

Turns out the table was the data vis all along.

— Rob


A FEW SMALL THINGS

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THANKS FOR READING.
Written by Shri & Rob · perthirtysix.com